Riordan Manufacturing Recommendations

History of Riordan Manufacturing Riordan Manufacturer is a global manufacturing business of moldables. They operate in four jams, three in the join States and adept plant in the Peoples Republic of China. Riordans United States plastic fruits include beverage containers produced in Atlanta, Georgia and custom plastic part in Pontiac, Michigan. The Hangzhou, China plant produces plastic fan parts and corporate headquarters is in San Jose, California, (Apollo Group, 2006).Riordan Manufacturing is looking to update their gross sales and slew Department with the newest and latest softw argon suggestations. The following is a summary of the history, afoot(predicate) set up of the section and a recomm supplantation of the upgrade. Riordan is attempting to consolidate client discipline to deliver more(prenominal) to the node. Riordan Manufacturing has a combined sales and interchange establishment, which include many databases, paper files, and microfiche. The sales and market systems are archaic establish on todays standards of integrate tuition management.The in conformationation available to consolidate into a CRM includes gross revenue history Previous change research files, marketing plans, and design awards Sales records Production files Statements of profit and evil by item and group Marketing budget, activities in marketing communication theory and expenditures marketing research. Marketing explore, Marketing Plans, and Design Awards The marketing department wants to embodiment a database of old knowledge. Plans and results from past research studies stored in the marketing department.In the lobby, a showcase displaying the various design awards earned by the marketing department. The play along is looking at the possibility to hire a student part-time to s flush toilet the documents. The Riordan has 20 major customers, including government contracts, and 12 minor customers. utilize a variety of tools, each member of the sales team maintains customer records. The various types of record applying is paper and pencil, Act software, a hybrid. The smashed is evaluating a new integrated CSM system to help the new selling team that pass on soon be in operation.The goal for the marketing budget is to reach the $50 m afflictionion revenue mark. This is a collaboration effort by Dr. Riordan and the executive team, which incorporates input of line managers closest to the periodic trading operations. The two objectives that Riordan hoped to achieved is increasing sales force promotions to increase sales to alert customers, price discounts, and customer user group services and, implementing public relations, trade shows, brand development, and sales force promotions to expand sales to new customers. Recommendations for Sales and MarketingIt is recommended that Riordan update or upgrade the contemporary system to a more user friendly, up-to-date, and efficient system that go out every(prenominal)ow an effect ive surgery of keeping historical, sales and marketing records for future planning. To assist the Marketing and Sales departments in keeping up with the daily intake of information a list of the following software could be implemented * Oracle Sells applications that leverage Oracles database techno poundy to provide CRM systems * twenty-one CRM application part of SAP telephone line Suite * Microsoft Microsoft Dynamics CRM.A modular system, which can purchase different components based on specific ask. Expands into an Enterprise Resource Planning (ERP) system (Microsoft, 2010). * clear-sighted SalesLogix CRM done by a popular accounting systems producer (Sage, 2010). * SalesForce CRM A software as a service/Cloud computing-based system. (Apollo Group, 2003, 2004, 2006) Human Resources breeding remainssRiordans HRIS system was set up in 1992, part of the pecuniary systems that keep label of employee information, rate of pay, exemptions, date of hire, olderity based on date of hire, which is difficult and different than the hire date, managers name, department information, and non-exempt vacation time. Managers submit a form for changes to the employee information and then entered by the payroll clerk into the system. Microsoft Excel is utilize to keep records on didactics and development. Recruiters maintain information for each open position within Riordan.All resumes are filed in a central location and Excel is used to track application status. A third-party manages the Workers compensation and keeps records at that location, not Riordan. Each manager keeps employee information for that department, which at that place is no central location for keeping these files. Managers are responsible for tracking all FMLA absences and any adenosine deaminase recommendations. Excel spreadsheets are used for the compensation manager for job analyses, surveys on salary and compensation decisions on separates.Specialists in the employee relation departm ent keep track of complaints, harassment complaints, grievances, and all another(prenominal) employee relation information and, are then filed and locked in the employee relation department. Recommendations for Human Resources Information Systems Riordan has a versatile set of involve spread over four locations, one of which is an internationalistic factory that is located in China. This will require the HCM software to be flexible to handle different culture and regulatory environments.Also the system will buzz off to be able to capture information form a diverse set of archival media. This is not limited to digital information but vast amounts of paper files will need to be integrated into the system. System that are complex will hurl specialized skillful skills to deploy, customize, and maintain its operations. As sanitary as experts to provide training for our personal. in conclusion diligent pressation essential be given to the existing processes and the final exam results of the project.Because HCRM service are going to be provided confederation wide careful consideration as to the capabilities of the program to adapt to different culture mores and holidays is a must Also, the services that are provided to employees need to be available in the local languages of the countries that they reside. To accomplish this provider of the software must be suave in both countries of operation. They should also have an established presence in both countries to provide service in and by local professionals.Riordan has a long history of data for its operations many of the records are stored in paper files and legacy office products that are rapidly nearing their business life. As such in order to pull historical data for strategic planning the system will need to collect data form a wide range of active and archival sources. Providers who have a long history will often have experience with these both with their own products and that of their competitors . As a manufacturing club of plastic parts and bottles there is a fair chance that the company will not have the skills needed for such an undertaking.So the provider must be established in the market to have spawned a large pool of expert professionals that have used its solution. This will help in negotiating service and training contracts. Therefore, we recommend that we open negotiations with a few of the larger information technologies companies that provide these services. To that end we would suggest IBM as a well known systems integrator with all-embracing Business Intensiveness Product lines with offices in both countries (IBM, 2010). Second, is SAP this company has a well known product line and is also an international company (SAP, 2010).Others that whitethorn be of interest are Oracle and Microsoft. Research and Development Riordan manufacturing research and development department tests new products, evaluates new chemicals, polymers, and dyes used in the manufacturin g process. The research and development is currently working on the production of a pyramid bottle project and a CardiCare Valve proof-of-concept. Only a small amount of raw materials and components needed to build proof-of-concept models with new product development.Because the research and development department deals with small amounts of raw materials orders are shipped by truck and received at the main entrance. Logistics The operations and logistics systems at Riordan is a company quickly moving from a small research company working in polymers to a company that manufactures and distributes polymer products nationally and internationally. Whereas Riordans past operations and logistics systems have served them in the past, there is evidence that it is time to upgrades these systems.The current procedures for parentage operations consist of raw materials received by the sphere supervisor, physically comparing shipping documents to a scheduled orders receiving herald, unloadin g the material, handing the log to the receiving clerk. The armoury clerk must manually enter the information to the system. During the manufacturing process, the inventory clerk enters the information of raw materials into the system to track the inventory. Recommendations for Operations and Logistics A recommendation that Riordan could implement in to their operations and logistic system would be from Operations Concepts, Inc.The Warehouse Management System/Transportation Management System. Logistics System provides an assessment of precise logistics operations, study of logistic processes, fine functional stipulation development, solicit system traffickers, system demonstration, proposal, and presentation reviews. OCI also assists in vendor selection, exporting and clean up of data, development of host interface, configuration and detailed design rules application, project management software, and training and post Go-Live support.OCI assists with a detailed review of operati ons, activities, processes, data coverage of various functional areas including inspection, receiving, put away, picking, replenishment, shipping, transfers, and inventory management. OCI Project Management Services support clients in implementing and improving changes in environmental body of work. OCI professional handle various environments within a workplace such as union, non-union, government, military, regulated industries, and bioscience industries.The operation and logistics systems at Riordan must be upgraded to ensure consistent customer service across all manufacturing plants in the United States and China. A review of the existing operation and logistic system currently deployed at Riordan require a software system and vendor that will automate most of the current processes and provide expertise. By implementing the recommended operation and logistic system, Riordan will be able to meet its customers expectations, delivery, and time schedules. Riordan Legal IssuesThe p otential well-grounded issues that Riordan Manufacturing management involve to be aware of are the implications on design, manufacturing, the supply chain, and distribution of their product. some other potential statutory issue that Riordan Manufacturing needs to be aware of is respectable issues in the workplace. Riordan Manufacturing is a global business its management needs to consider the wide ranges of issues, including acceptable working conditions, minimum wage levels, product resort issues, and environmental protection.Riordan Manufacturing should consider developing a legal strategies plan, which is a heavy part of a business formation and strategic operation (Nickels W. G. , McHugh J. M. , McHugh, S. M. , 2005). Incorporating legal planning into the business planning process would allow them to plan strategies for operations to minimize risks arising from legal and regulatory sources (Nickels W. G. , McHugh J. M. , McHugh, S. M. , 2005). Ultimately, the additional p lanning would protect their organisation better.Potential legal issues for Riordan Manufacturing can include a multiple of subjects because of Riordans position as a shaper and research and developer of plastics with sites in various states as well as China. These issues can cover the basic areas like wrongful lawsuits, to appraise laws as well and human resources issues. However, other areas not normally sight of require looking at and this is why the Riordan legal team needs to be vigilant in keeping up-to-date in a multiple of areas. One of the major areas of legal issues that Riordan must invest in is that of patents. obviousing Riordans property is imperative because not only does it protect Riordans property from making, using, selling or even importing an invention for a period of 20 years from the filing date of the first patent application (Gilcrest, 2008, Patent Strategies in Times of Economic Downturn, para. 3 ), but it protects income that can be made by license inco me royalties. However, the process of patenting an innovation of Riordan can be time-consuming as well as costly, and with this, Riordans legal team needs to be well up-to-date in patent laws.With a manufacturer partner in China and items sold in both countries, it will be important for the legal team to be up-to-date in the patent laws in both countries. Another area that Riordans legal team must be up-to-date is that of the changing laws throughout the country and the individual states. California for instance is introducing a new bill that would ban non-compostable and non-recyclable provender service packaging this includes plastic containers for beverages. Riordans legal team needs to be aware of the changing laws in any state and country Riordan is to do business in and make sure the companys products ill continue to be compliant. Recommendations for Riordan Legal Issues Riordan Manufacturings legal matters are the duty of Lowell Bradford, Chief Legal Counsel. Mr. Bradford us es his knowledge and experience, or the advice from attorneys at Litteral and Finkel to answer legal questions from department heads. The law firm of Litteral and Finkel is on a monthly ally to ensure prompt responses to legal questions. Each month, Riordan pays legal fees and excess charges against the abetter _or_ abettor fee.Litteral and Finkel have an international network of offices providing legal services in all areas of the law for Riordan. Aquiring offices internationally, they can provide immediate legal services anywhere in the world. Riordan menu of Directors is responsible for governing and managing the business affairs of Riordan for the profit of its shareholders. instrument panel members must be knowledgeable about the industry, have pecuniary experience, be available to participate, and be able to serve at the level of a Board member of Riordan.The Board is responsible for selecting new members recommended by the Nomination Committee. The Chief Executive Offi cer (CEO) and the Chairman of the Board go through an election process by the Board. Riordans operations and size determines the social station of the Board. Board performance is determined by using a self-assessment with the avail of the Nominating Committee. The Nominating Committee an auditing committee presents performance and effectiveness of the Board activities. A Board member may resign or be acceptd when there is a conflict of interest.Based on the best interest of the company, the Board may accept or reject the resignation request. Board members must refer at least three quarters of annual Board meetings and should report their absences to the Board Secretary. The Chairman of the Board establishes the agendum based on the requests of other Board members or the CEO. The board secretary will distribute agenda items, reports, presentation, and information three days before the Board meeting. The Board is required to have a minimum three committees for the life of the Com pany. The committees are Executive, Auditing, and Nominating.The Board can create new committees and select committee members based on the recommendation of the Chairman of the Board and with the approval of the Board. The frequency of committee meetings, duration, and agenda will be the responsibility of the Committee Chairman. The Board is responsible for operations and financial activities. Riordan Board of Directors designates the authority to operate the company through its designated senior managers. If it is in the best interest of the Company and its shareholders, the Board has the right to remove senior management (Riordan Mfg.Legal Overview, 2003, 2004, 2006). References Apollo Group, I, (2003, 2004, 2006).University of Phoenix Business Material. Retrieved April 5, 2010, from Riordan Manufacturing https//ecampus. phoenix. edu/secure/aapd/cist/vop/Business/Riordan/RioMfgHome002. htm University of Phoenix. (2010). Riordan Manufacturing Inc. Computer Software. Retrieved from University of Phoenix, Simulation, BSA502 website. SAP (2010) SAP Worldwide Sites.Retrieved May 11, 2010 from http//www. sap. com/contactsap/countries/index. px IBM (2010)New Intelligence, Why data mattersand what you can do with it Retrieved Ma7 11, 2010 from http//www. ibm. com/smarterplanet/us/en/business_analytics/ideas/index. html? sa_campaign=message/leaf1/corp/smarterplanet/ knowledge Apollo Group, . (2008).